Review the Ticket Terms & Conditions »



For events taking place May 30, 2023 and beyond

This page will be updated as needed – contents subject to change. Updated on 2/24/22.


If You’re Sick, Stay Home

If you or any member of your party is feeling sick or has symptoms associated with COVID-19, please stay home, and do not come to Ball Arena.

People who have COVID-19 symptoms should get tested right away and stay home except to get medical care.

Click here to learn more about COVID-19 symptoms.

All other Ball Arena COVID-19 policies and procedures will need to be followed upon entry and while in the venue. Those policies can be found at ballarena.com/plan-your-visit/arena-policies-faq/.


Assumption of Risk

You must follow all Ball Arena policies, including health and safety policies and posted instructions while outside and inside of the venue.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and those with underlying medical conditions are especially vulnerable.

By entering Ball Arena, you 1) acknowledge and voluntarily agree to assume all risks related to exposure to COVID-19 and all strains, mutations and variations thereof, whether known now or in the future, by virtue of your presence at Ball Arena and 2) are agreeing to all terms and conditions referred to on your ticket and online at ballarena.events/termsandconditions including compliance with Ball Arena’s health and safety policies. These policies are subject to change without notice.


Need Assistance?

The health, safety and wellness of all of our guests is our top priority.

If you see something, say something.

Ball Arena staff are available onsite to assist guests with questions. If you feel unsafe or are in need of emergency assistance, please contact the nearest event staff member.

Guests can text 920-520-2255 with their seat location and concern to Ball Arena personnel. The sender will receive a response and event staff will respond to the seating section.


Bag Policy

Please visit the Ball Arena Policies and FAQ page here for the venue bag policy and other important information.


Directions & Parking

For directions to Ball Arena and parking maps, please visit here.