Fans' A-Z Guide (A-C)

Fans' Guide A-C | Fans' Guide D-K | Fans' Guide L-R | Fans' Guide S-Z

Address/Telephone/Fax
Pepsi Center
1000 Chopper Circle, Denver, CO 80204
303-405-1100 (General offices)
303-405-1111 x 0 (To speak to a box office representative)
303-830-8497 (To buy tickets)
720-931-1529 (Fax)

ADT Club Level
The ADT Club Level is limited to suite ticket holders, ADT Club Seats members, and ADT Club Level ticket holders, courtside (CS) and rinkside (row 1) ticket holders. The ADT Club Level features The Lexus Club restaurant located across from sections 230-236, with seating for up to 300 people, offering a full-service menu and atmosphere reflecting the flair of a rustic lodge and dramatic views of the mountains.

The Denver Post Newsroom, located across from sections 202-206, allows for more casual dining with hand-carved sandwiches and beverage service. Also located on the ADT Club Level are two concierge desks located at sections 228 & 254, designed to assist the suite and ADT Club Level patrons in such areas as the Qwest Business Center use, ticketing services, arena amenities and to facilitate all questions. Properly ticketed guests can access the ADT Club Level by the staircases, escalators or elevators, located in either the Grand Atrium or East Atrium.

ADT Club Level Access
Access to the ADT Club Level varies by event. For Denver Nuggets games, the ADT Club Level is open to all suite ticket holders, ADT Club Seats members, ADT Club Level ticket holders, courtside (CS) ticket holders, and anyone with an official game night pass.

For Colorado Avalanche games, the ADT Club Level is open to all suite ticket holders, ADT Club Seats members, and ADT Club Level ticket holders, rinkside (row 1) ticket holders, and anyone with an official game night pass.

For Colorado Crush games, the ADT Club Level is open to all suite ticket holders, ADT Club Level ticket holders, Chairman of the Boards members, and anyone with an official game night pass.

For Colorado Mammoth games, the ADT Club Level is open to all suite ticket holders, ADT Club Level ticket holders, and anyone with an official game night pass.

Advance Ticket Sales
During major sporting events, tickets for upcoming events are sold at the advance tickets sales window on the lower level across from section 144. This window is closed for concerts but tickets may be purchased at the main box office.

Age Restrictions
For all Avalanche, Nuggets, Crush and Mammoth games, guests three years of age and older are required to have a ticket. Guests under the age of three years may sit in a ticketed guest’s lap.

Policies may vary for concerts and special events. Please contact Guest Relations for information pertaining to specific events at 303-405-8548. Generally for concerts and special events, guests two years of age and older are required to have a ticket for entry.

Alcoholic Beverage Policies
Pepsi Center and our partners strongly encourage responsible consumption of alcoholic beverages. A summary of alcohol policies is listed below:

Any guest who is intoxicated before entering Pepsi Center may be denied entry to the facility. Any guest found intoxicated within Pepsi Center and causing a disturbance as determined by management, will be asked to leave the facility without refund and may be subject to further consequences.
Pepsi Center does not allow alcohol (including bottled wine) to leave the arena.
Generally, there will be a limit of two alcoholic beverages sold to each guest, per purchase.
To encourage responsible drinking, Pepsi Center, Coors, ARAMARK Sports & Entertainment and Levy Restaurants participate in the Designated Drivers program. The Designated Drivers program promotes responsible consumption of alcoholic beverages. Guests wishing to participate may go to the kiosk located near section 144.
Pepsi Center management reserves the right to eject and have cited any individuals under the age of 21 who illegally purchase, possess, or consume alcohol or are visibly intoxicated. Individuals providing alcohol to those under 21 will also be ejected and subject to citation.
The cutoff time for alcohol sales varies by event. Please contact any guest relations staff for more information. Alcohol cutoff times are subject to change.
Guests found with alcohol brought from outside the facility may be ejected.

All Access Club
All Access Club is a special club designed to allow members to purchase tickets to some of music’s hottest acts before they go on sale to the general public. For an additional fee, members receive an All Access card, which is good for all non-sporting events. All Access cards do not give cardholders access to the building without a ticket to the event. For more information, please contact the All Access Club at 303-405-1313.

Altitude Sports & Entertainment
Altitude Sports & Entertainment is the official television network of the Denver Nuggets, Colorado Avalanche, Colorado Mammoth and Colorado Rapids. Owned and operated by Kroenke Sports Enterprises, Altitude provides sports fans the most comprehensive regional sports network in the West.

Animals
Pepsi Center welcomes service animals utilized by guests with disabilities.

ATMs – KeyBank Automated Teller Machines
There are four ATMs located inside Pepsi Center, one in the Frontier Airlines Will Call Ticket Lobby, two on the lower level (sections 120 & 144) and one on the upper level (section 366).

Audio/Video Recording Devices
Audio/video recording devices are prohibited for all sporting events unless otherwise approved verbally or in writing from facility/event management.

Audio/video recording is generally prohibited for all concerts and special events. For information regarding specific show policies, please contact Guest Relations at 303-405-8548. Pepsi Center will not provide storage for such items.

Bacardi Bar
The Bacardi Bar is located at section 146. The Bacardi Bar opened in December 2005 and features standard Bacardi selections and some of Bacardi’s famous premium selections.

Bicycle Parking
There are four bicycle racks located on Pepsi Center grounds. One outside the East Atrium, two outside the Grand Atrium, and one in parking Lot B South.

Birthdays
See Special Occasions.

Blue Sky Grill
Blue Sky Grill, located just east of the Pepsi Center box office, gives guests the opportunity to enjoy quality food in a mountain lodge setting. Blue Sky Grill offers a wide variety of menu options from burgers and sandwiches to salmon and steaks. It has continued to be “the destination” before, during and after events. Blue Sky Grill is open for most major events at Pepsi Center. For reservations, call 303-405-6090. To reserve the Blue Sky Grill for a private event please call 303-405-1160.

Box Office
The box office and Frontier Airlines Will Call Lobby is located between 9th and 11th Streets on Chopper Circle, adjacent to the Altitude Authentics. Access is through the doors located on the south side of the arena. Box office hours, during the major sports season, are from 10:00 am to 6:00 pm, Monday through Friday, 10:00 am to 3:00 pm on Saturdays (or 10:00 am through the close of an event), and the box office is closed on Sundays. Weekend hours are subject to change. Please call the box office 303-405-1111 x 0 to make sure it is open. The box office accepts Visa, MasterCard, Discover, American Express, cash and checks (checks accepted only for KSE properties and sports teams).

An advance ticket sales window is open during sporting events and is located on the lower level across from section 144 for ticket sales for upcoming events. Tickets can also be purchased online at Ticketmaster.com, by phone through Ticketmaster at 303-830-TIXS (8497), or at any Ticketmaster outlet.

Bus Service/Light Rail System
RTD (Regional Transportation District) bus stop is located adjacent to the grounds of Pepsi Center at 9th Street and Auraria Parkway. The 13-mile C Line runs from RTD's Littleton/Mineral Station in south-metropolitan Denver to historic Union Station in LoDo. The 1.8-mile segment of C Line, which travels through the Central Platte Valley, features four light rail stations: Auraria West Campus, INVESCO Field at Mile High, Pepsi Center, Elitch Gardens and Union Station. For an updated RTD bus route schedule, call 303-299-6000 or 800-366-7433.

Cameras/Video Equipment
Fans are welcome to bring personal cameras into Pepsi Center, however, video cameras are not allowed. Flash photography, monopods and tripods are not permitted in the seating bowl. Generally, cameras and audio recording devices are not permitted at concerts and other events. For camera policies concerning a specific event please contact Guest Relations for more information at 303-405-8548.

Clothing
Guests are prohibited from wearing any clothing displaying profane or offensive material. Guests may be denied entry into the facility until the profane or offensive material is no longer visible. Guests found within the facility wearing clothing displaying items that can be construed as profane or offensive by management will be asked to provide a solution where the items will no longer be displayed. If no solution can be found, or the solutions do not meet the satisfaction of management, the guest may be ejected from the facility.

Club Level
See ADT Club Level.

Code of Conduct
For any show or event-specific policies, please contact Guest Relations at 303-405-8548.

All Pepsi Center guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct as determined by facility management can result in ejection and possible arrest.

Ejected guests will not receive a refund for their tickets or be compensated in any way. Inappropriate behavior includes, but is not limited to:

Standing on chairs/seats.
Drunk and disorderly conduct.
Fighting or challenging others to fight.
Interference with the event, or participants of the event in any way.
Throwing, tossing or discharging any object.
Using profanity and/or other offensive words.
Taunting or using offensive language against the players, referees or performers.
Entering a seating area without the correct ticket.
Disturbing other patrons’ enjoyment of the event.
Failing to comply with facility personnel.
Violating Pepsi Center rules, regulations, and policies.
Violating any local, state or federal laws.

Pepsi Center management reserves the right to deny entry or eject from the facility guests displaying inappropriate behavior, as determined by facility/event management. You can find the complete code of conduct on the web page under Security Policy at http://www.pepsicenter.com/.

Community Relations
Information regarding charitable events and other community activities associated with Pepsi Center, Nuggets, Avalanche, Crush, Mammoth and Rapids can be obtained by accessing the individual team web sites.

Concessions
All concession stands on the lower and upper levels within Pepsi Center are operated by ARAMARK Sports & Entertainment. There are 21 mobile concession and beverage kiosks on the lower level and 13 mobile concession and beverage kiosks on the upper level. Concession stands at Pepsi Center are designed to accommodate food and beverage service for our guests with disabilities. Condiment stands have also been designed for ease of access for guests in wheelchairs. Permanent concession stands do accept credit and debit cards, while the concession and beverage kiosks do not.

Conoco/breakplace Gas Station
Conoco operates a gas station and convenience store located at the 7th Street entrance to the arena parking lot. Conoco also sponsors the interactive games located on the upper level at section 309.

Coors Meadow
Coors Meadow is a relaxing, park-like retreat located on the southwest side of the building and includes a small stage setting with outdoor seating available for guests. Coors Meadow can accommodate approximately 100-150 guests and may be rented for private parties by calling the special events department at 303-405-6050.

Corporate Sales
Corporate sales tables are located on both the upper and lower levels. These table locations allow corporate sponsors an opportunity to distribute information about their company to interested guests during an event. For more information please contact the corporate sales department at 303-405-1100.

Cursing/Offensive Language
Cursing, or the use of offensive language, is prohibited at all times. Guests cursing or using offensive language may be ejected from the facility.